The shop should offer a Lifetime Warranty on all Body work and paint refinishing. Visit the Better Business Bureau website to confirm that the shop is in good standing with no complaints on file.
Confirm that the repair facility is an I-Car Gold Class shop and that their technicians are I-Car Platinum Certified. This assures you all technicians have been professionally trained, and certified with the most up-to-date training available. This also assures that they employ Certified Welders. Verify that the repair facility is a member of the ACCA (Arizona Collision Craftsmen's Association) and that they are in good standing. This association requires member to members adhere to a strict Code of Ethics and they maintain an Arbitration Board to resolve any problems you may experience with the repair.
Ask the repair facility if they use new OEM (Original Equipment Manufacturer) parts, purchased from the dealer or imitation parts. If the shop says they use genuine OEM parts make them put it in writing.
Ask the shop if they have any affiliation with any insurance companies or if they are a direct repair facility. If they do have direct repair contracts ask if they are required to provided discounted rates to the insurance company or if they are required to use imitation or used parts.
Although your insurance carrier can recommend, they cannot require you to use a specific facility. The choice is up to you so do your research and choose the one that best meets your needs.
Check with your friends, co-workers, or mechanic for a recommendation on a repair facility.
If you have any additional questions please do not hesitate to ask us. Our goal is to restore your vehicle to its pre-loss condition and make you a satisfied customer for life. We are proud of the craftsmen we employ and the work they perform. Quality repairs require good equipment, new original parts, the best materials, skilled employees, and the dedication to do the job right!